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Limited Warranties

IntelliTech International, Inc. products are warranted in accordance with the terms of these LIMITED WARRANTIES. Users are reminded that product performance is affected by system configuration, the application software, customer data, and operator control of the system, among other factors. Products are considered to be compatible with many systems; the specific functional implementation by the consumer of the products may vary; therefore, the suitability of a product for a specific purpose or application must be determined by the consumer and is not warranted by IntelliTech International, Inc. The products covered by these limited warranties are: printers, options, ribbons, labels, replacement parts, and printheads. 

Warranty Period Service includes:
Printers (1 year)
Options (1 year)
Ribbons (1 year)
Labels - Thermal Transfer (1 year)
Labels - Direct Transfer (6 months)
Replacement parts (90 days)
Printhead (1 year or 1 million inches) 
Repair or replace any part
of the product which proves
defective under specified
terms and conditions.


NOTE:
IF you wish to extend repair/service coverage for your IntelliBar printer, visit our Service Programs page for details or complete the online Service Contracts Application

IntelliTech International, Inc. warrants its IntelliBar products to be free from manufacturing defects in materials and workmanship for the period shown in the table above after date of purchase by the ultimate end user. Any defective option will be replaced at no charge if it is returned within the warranty period to IntelliTech or to the authorized IntelliTech Reseller from which it was purchased … (Prior to returning defective options under warranty, Customers must obtain an RMA number from Customer Service.)

THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY EITHER EXPRESSED OR IMPLIED. INTELLITECH INTERNATIONAL, INC. MAKES NO OTHER WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INTELLITECH INTERNATIONAL, INC. SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER INCIDENTAL, CONSEQUENTIAL OR OTHERWISE, RESULTING FROM DEFECTIVE PRODUCTS. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. This warranty gives you specific legal rights, and you may also have other rights that vary from state to state.

Terms and Conditions

IntelliTech International, Inc warrants IntelliBar products to be free from defects in materials and workmanship under the following terms and conditions:

A. Warranty Period.

Intellitech products are warranted for the period shown in the table above, from the date of the purchase as evidenced by the proof of purchase. The printhead is a consumable item and is warranted for 1 year or 1 million inches from date of the purchase.

B. Who is protected.

This warranty may be enforced only by the first end-user-purchaser, and it is not transferable.

C. What is not covered.

The above warranty is contingent upon the proper use of the products and will not apply to products on which the original identification marks have been removed or altered. In addition, this warranty shall not apply to defects or failures due to:

  1. Accident, neglect or misuse, fire, water, lightning or other acts of nature, improper storage, unauthorized modification, or failure to follow instructions supplied with the printer.
  2. Failure or defect of electrical power, external electrical circuitry, air-conditioning or humidity control.
  3. The use of items not provided by IntelliTech International, Inc.
  4. Unusual stress.
  5. Modification or alteration of the printer by any party other than IntelliTech International, Inc.
  6. Maladjustment, repair or attempted repair or service of the printer by any party other than IntelliTech International or an authorized representative.
  7. Damage caused by shipment of the printer (claims must be submitted to the carrier).
  8. Installation or removal of the printer.
  9. Any other cause which does not relate to a printer defect.
  10. Cartons or any accessories used in conjunction with the printer.

 

D. What IntelliTech International, Inc. will pay for and what we will not pay for.

IntelliTech will pay for:

• Labor and material expenses for covered items.
• The cost of prepaid return freight to the end user.

IntelliTech will NOT pay for:

• Costs for removal or installation of printer
• Costs of initial technical adjustments (setups) including adjustment of user controls
• Costs of freight and insurance to ship to IntelliTech

E. Limitation of Damages and Implied Warranties.

IntelliTech International's sole liability for any defective printer is limited to the repair or replacement of the Printer at our option. IntelliTech International, Inc. shall not be liable for:

  1. Damage to other property caused by any defects in this Product, damages based upon inconvenience, loss of use of the Product, loss of time or data, commercial loss.
  2. Any other damages, whether incidental, consequential or otherwise.

 

How to Get Warranty Service.

If you are having problems with your printer and you need service, call the IntelliTech International Technical Support line. Please have the following information ready (found on the back of the printer):

• Model number
• Serial number
• Date of printer manufacture

If your printer needs to be returned for warranty service, you need to follow the Return Material Authorization (RMA) Procedure.