IntelliBar Service Request Form

 In order for us to better fulfill your request for service, we ask that the following questions be answered. Please complete all questions to the best of your knowledge and forward to IntelliTech by clicking the 'Submit Form' button at the bottom of this page.

The service process cannot be started until the required fields are completed and this information is returned to IntelliTech. Once your information is received, you will be provided with a Return Material Authorization number that will authorize you to return your printer to IntelliTech. Under no circumstances will IntelliTech accept returns without an RMA number. Unauthorized returns will be refused at the dock and returned to the sender at their expense.

You must ship the products back to IntelliTech in their original shipping carton. If you do not have your original shipping carton, one will be provided to you at a minimal charge. You must prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. IntelliTech pays freight charges, on warranty units only, when shipping directly back to you, the customer. (*Note: if you wish to insure return shipment, please be sure to check off the appropriate box on the form. You will be responsible for the additional charge.)

Please do not ship printer back with labels and ribbons loaded on printer. Doing so will definitely cause damage to the printer that you will be held responsible for. Please package labels and ribbons separately if you need to send them.

Estimates are available, if requested in advance, and incur a minimum one-hour labor charge of $75.00 if repairs are not performed for printers not under warranty.

Once you have received a Return Authorization (RMA) number from the Service Department, the printer will need to be shipped to the following address:

RMA #_________
IntelliTech International, Inc.
43 Broad Street, Section B404
Hudson, MA 01749-2557

*indicates a required field
Part I:  Company/Contact Information
     
*Contact First Name: *Last Name:
*Contact Telephone: *Contact Fax:
*Contact Email Address:
*Must be a valid email address to submit your request
 
*Company Name:
*Street Address:
*City: *State: *Zip:
Country:
*Telephone: *Fax:
I authorize IntelliTech to insure the shipment of my repaired property at my expense upon its return to my location. Yes
No
ship
I authorize IntelliTech to ship my printer back to my company in accordance with the selected shipping method. UPS Ground
3 Day
2 Day
Overnight
Part II:  Service Request Form
  Printer Information
     
*IntelliBar Model: *Serial No:
Service Status:  Service Agreement Number:
Are any of the following options installed?
label liner cutter
Internal rewinder
reflective sensor
Who installed your option(s)?
Type of ribbon being used: 
Width of ribbon stock being used:
Print Method:
Media Material:
Media Type:
Label stock cut:
What computer platform are you using?
If you are using a PC, which operating system?
What barcode/label software are you using? Rev.
What IntelliBar drivers are you using?
  Problem Information
     
Error message on display:
*Please provide a detailed description of your problem:
If the printer is operational, please provide a copy of the test page from the configuration menu and fax to Technical Support at (978) 562-5678.