Service and Repair Process
If you need IntelliBar printer repair service, please complete the following Service Request Form. Submission of the form starts the service process.
Once we receive your information, we will give you a Return Material Authorization (RMA) number that will authorize you to return your printer to IntelliTech. Under no circumstances will IntelliTech accept returns without an RMA number. Unauthorized returns will be refused at the dock and returned to the sender at their expense.
Once you have an RMA number, you need to ship the printer to the following address:
IntelliTech International, Inc.
43 Broad Street, Section B404
Hudson, MA 01749-2557
You must ship the return to IntelliTech in its original shipping carton. If you do not have your original shipping carton, we can provide you one at a minimal charge.
For non-warranty repairs, you must pay shipping and insurance for both directions, to IntelliTech and the return to you.
For warranty and service agreement repairs, when you ship to IntelliTech you must prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. When IntelliTech ships to you, IntelliTech pays the shipping and insurance charges. If you wish to have IntelliTech ship the printer other than ground service, you will be responsible for the difference in shipping fees.
Before shipping, please remove the labels and ribbons loaded in the printer. If however, you are requested to return labels, please package the labels separately from the printer. Failure to follow these shipping precautions will cause damage to the printer, for which you will be responsible.
For M88 printers, please remove the ribbon spindles and secure them inside the printer. Failure to follow these shipping precautions will cause damage to the printer, for which you will be responsible.
When IntelliTech receives the printer, we will email you a detailed service report describing the repair work to be done and the repair cost. If you do not proceed with the repair, a minimum one-hour labor charge will be charged to you.