Support Knowledgebase
How do I fix a ribbon that is moving and wrinkling?
The following instructions for fixing and preventing ribbon wrinkle refer to sections in the IntelliBar User's Guide:
Reload the ribbon (see Section 2). Ensure that the supply ribbon spool is firmly seated to the ribbon supply spindle. Check that the ribbon film is tracking squarely through the print head with no creases or wrinkles.
Reduce the print density using the control panel menu (see “Print Density Adjustment” in Section 5) or software (see the IntelliBar Programmer’s Reference Guide). Excessive print density causes the ribbon to stick to the label facestock during printing, adversely affecting ribbon tracking.
Adjust ribbon tension plate (see “Ribbon Guide Plate” or “Ribbon Tension Plate” in Section 5).
Adjust print head balance lever for print head balance across width of label (see “Print Head Balance Lever for Label Width” in Section 5).
Turn the print head position dial clockwise (see “Print Head Position Dial for Label Thickness” in Section 5); also, decrease the print head pressure by turning the print head pressure knob counterclockwise (see “Print Head Pressure Knob for Label Thickness” in Section 5).