Support Knowledgebase
What causes media jams?
This issue typically occurs when the IntelliBar cannot measure the label length or gap. Listed below are several possible causes and fixes for tag stock used as the receptor for the printed image.">media jams:
• Sensitivity of label sensor needs adjustment, contact IntelliTech for instructions
• Wrong media in use; change to label type that matches sensitivity setting of label sensor.
• If the “MEASURE LABEL, FIXED” parameter is set from the control panel and the value is set for a specified length, a media jam occurs if you load labels of a different length.
• If “MEASURE LABEL, AUTOMATIC” is set from the control panel with 6 in. labels loaded (for example), a media jam will occur if you load labels of another size. You must do another auto measure by turning the printer off and then on.
• Label sticking or slipping due to improper label installation or the build up of label residue, dirt, or foreign material under the print head or on the platen roller. See “Loading Labels” in Section 2 of the IntelliBar User's Guide for label installation procedures; see “Cleaning” in Section 5 of the IntelliBar User's Guide for cleaning procedures.
Possible mechanical failure:
• Bad stepper motor
• Bad driver
• Bad label sensor